Email Triage Bot

workflow

flow

By Aulay Labsv1.1.0Updated 2026-02-28

An intelligent email triage workflow for Aulay Flow that classifies incoming emails by urgency and topic, auto-routes them to the right team, and drafts suggested responses. Uses configurable LLM prompts and supports custom classification taxonomies.

triage

automation

Installation

Copy this configuration into your project:

# email-triage.flow.yaml
name: email-triage
trigger:
  event: email.received
steps:
  - classify:
      model: claude-sonnet
      taxonomy: [urgent, question, feedback, spam]
  - route:
      urgent: "#incidents"
      question: "#support"
      feedback: "#product"
      spam: archive